Corrections & Complaints

We strive for accuracy in our news reports and we welcome your feedback and corrections.

We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

We can only deal with your complaint if you are:

personally and directly affected by an alleged breach of the Code
a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
a third party seeking to ensure accuracy of published information

Complaints form

Online press complaints form

Complainant details
Choose type of complaint **
Choose one of these three options to indicate who you are in relation to the complaint
Name*
First Last
Organisation (if applicable)
Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country
Email*
Phone
Preferred method of contact*
Article details
Date article/content was published*
Date Format: MM slash DD slash YYYY
Headline of published article/content*
Copy/Paste the article headline here
Link to published article/content*
Copy/Paste the article headline here
Complaint details
Summary of complaint*
This section is limited to around 50 words or 250 characters
Reference to specific phrases/words or sections of the content that you believe to be in breach of the Standards Code or charity rules
This section is limited to around 50 words or 250 characters
Standards Code clauses or charity rules that you believe to have been breached
This section is limited to around 50 words or 250 characters
What outcome or remedy are you requesting?*
This section is limited to around 50 words or 250 characters
Supporting evidence
Supporting evidence
Drop files here or

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint or of us receiving additional information that we have requested from you, then you can refer your complaint to our Independent regulator IMPRESS at the following address: